Warranty & Returns

Warranty and Return Policy

Disposables must be opened and tested in-store, drive thru or walk up to ensure the device is functioning properly, if it is not functioning properly the same device will be replaced with a new one. NO RETURNS ON DEVICES THAT LEAVE THE STORE DRIVE THRU OR WALK UP.

E-Liquid has a 3 day return policy if the e-liquid is unused and unopened, full refund to the form of payment is offered. Has to be the customer who purchased who is returning the item.

Pod Devices/Mod Devices are all sales final, no returns. You may exchange an unopened device for a different color.

Rolling Trays, Pre rolled cones, 510 batteries, replacement pods, replacement tanks, coils & CBD products all sales final, no return, no exchanges.

Cloud Nine does not offer warranty on any products purchased